Most bad hires don’t come from weak answers. They come from strong answers that don’t reflect how the person will show up on day one.
To understand how someone will perform in a role, interact with coworkers, and fit into a culture, you need to tune into their style. What they say matters, but how they deliver it tells you far more about who you are hiring.
Start by asking how they process information. “When you’re learning something new, do you prefer a quick overview or a deep dive?” Then watch how they respond. Eagles answer quickly and move on, direct and efficient. Parrots become more expressive, with energy in their tone and movement in their delivery. Doves stay calm and steady, with a thoughtful and agreeable presence. Owls slow things down, choosing their words carefully and structuring their response.
Next, ask what success looks like. “What does success look like to you in this role?” Listen closely to what they emphasize. Eagles focus on results and outcomes. Parrots talk about people, energy, and recognition. Doves highlight teamwork and shared success. Owls describe structure, standards, and getting it right.
Then ask how they make decisions. “What do you consider when making big decisions?” Eagles talk about results, efficiency, and impact. Parrots focus on experience and how things will feel. Doves center on people and harmony. Owls reference data, risks, and long-term implications.
Anyone can prepare strong answers. Very few people can consistently manage their tone, pace, and body language under pressure. That’s where style shows up.
If you want to understand how someone will actually show up at work, you have to pay attention to delivery.
About the Author
Merrick Rosenberg is the author of Personality Intelligence: Master the Art of Being You, The Chameleon, and many other books for adults, students, and kids. He is the creator of the Eagle, Parrot, Dove, and Owl personality approach. As an award-winning speaker and President of Take Flight Learning, Merrick teaches people how to understand themselves and others through the lens of personality, because when you know your style, you unlock your path.